What If My Tracking Details Aren't Updating?

Understanding Tracking Updates:

• Tracking information might take a few days to refresh after your order is shipped.
• Carriers sometimes delay updating tracking details, especially during busy periods.

Steps to Take:

1. Wait a Few Days:
   • It's normal for tracking updates to take 1-3 business days after shipping.
2. Check Regularly:
   • Revisit the tracking link periodically for updates.

If No Update After 5 Days:

• Contact Us:
  • Reach out to our customer service team at hello@vision-beam.com.
  • Provide your order number and any relevant details.

We're Here to Help!

• Our team is committed to ensuring your VisionBeam™ projector arrives smoothly.
• We’ll work with the carrier to resolve any tracking issues promptly.

NEED FURTHER ASSISTANCE?

For any other questions or concerns, feel free to contact us via our contact form or by calling +1 302 947 5315.