At VisionBeam, we want to ensure you have a smooth and hassle-free experience when returning a product. This guide will walk you through the steps to initiate a return, explain our return policy, and provide details on how to contact us for further assistance.
CHECK ELIGIBILITY
Before initiating a return, please review our Return Policy. Ensure your product is in good working condition, includes all original packaging, and does not show excessive wear or damage.
INITIATE A RETURN
- Visit the Return Policy Page: For detailed instructions, go to our Return Policy page.
- Contact Customer Support: Email us at hello@vision-beam.com to start the return process. Provide your order number and a brief description of why you are returning the product.
- Receive Return Instructions: Our support team will guide you through the steps.
- Shipping Costs: Please note, VisionBeam does not provide return labels. Customers are responsible for covering the cost of return shipping unless the item was damaged upon receipt.
REFUND PROCESS
Once we receive and inspect your return, we’ll notify you if the refund is approved. If so, you’ll be automatically refunded on your original payment method within 10 business days. Processing times for your bank or credit card company may vary.
KEY TAKEAWAYS
- VisionBeam offers a 60-day return policy for items in good working condition and in their original packaging.
- Items that have been worn, or damaged through normal use or misuse are not eligible for a refund.
- Customers are responsible for return shipping costs, as VisionBeam does not provide return labels, except in cases where the item was damaged upon receipt.
- All refunds are processed in U.S. Dollars ($USD), the same as the original purchase.
FINAL THOUGHTS
We strive to ensure your satisfaction with VisionBeam. If you’re not happy with your purchase, our easy return process is here to help. Reach out to us for any assistance.