How do I troubleshoot common issues?

Most issues with wireless earbuds can be solved in under a minute.
Here’s a quick guide to help you reset, reconnect, or improve performance with ViSound™ Drift.


🎧 Only one earbud is working?

  1. Place both earbuds back in the charging case
  2. On your phone, go to Bluetooth settings and “Forget” or “Unpair” ViSound Drift
  3. Close the case, wait 10 seconds, then reopen it
  4. Wait ~8 seconds for Bluetooth to reactivate, then re-pair

✅ This usually resolves syncing or one-earbud playback problems.


🔇 No sound?

  • Make sure the earbuds are charged
  • Check your volume level and device audio settings
  • Ensure the earbuds are properly connected via Bluetooth
  • Stay within 8 meters (26 feet) of your phone

🔌 Won’t charge?

  • Clean the charging contact points with a dry cotton swab
  • Try a different USB-C cable or adapter
  • Make sure the case port is clean and dry
  • Confirm you’re using a standard 5V/2A charger

📶 Choppy or laggy sound?

  • Move away from other wireless signals (WiFi routers, microwaves, etc.)
  • Remove any obstructions between your phone and the earbuds
  • Stay within recommended range for a stable connection
  • Avoid areas with high interference (crowds, elevators, metal rooms)

📝 Notes

  • For most issues, a quick reset and Bluetooth re-pairing solve the problem
  • If the case display doesn’t turn on, plug it in to wake it up
  • Our team is always here if you need help troubleshooting

Still stuck? Contact our support team — we’ll walk you through it step by step.

Jul 31, 2025

Contact Us

Not finding what you're looking for? Contact Us Directly