Yes — if you're having trouble with connection, sound, or syncing between earbuds, a quick reset usually solves the issue in seconds.
🔄 Soft Reset Instructions
If one earbud isn’t working:
- Place both earbuds back in the charging case.
- On your phone, go to Bluetooth settings and tap “Forget” or “Unpair” ViSound Drift.
- Wait for 8 seconds, then take the earbuds back out of the case.
- They’ll automatically re-sync and be ready to pair again.
✅ This will fix most issues with one-sided sound, pairing delays, or out-of-sync audio.
📶 Still having trouble?
Here are some quick checks:
- Make sure the earbuds and case are charged.
- Ensure the volume isn’t muted or too low.
- Stay within 8 meters (26 feet) of your device for stable Bluetooth connection.
- Avoid using near high-powered appliances or strong signal interference (microwaves, routers, etc.).
- Clean the charging contacts with a dry cloth if earbuds don't charge properly.
If you’ve followed these steps and still need help, our support team is just a message away 💬
We’re happy to guide you!
Jul 31, 2025