Your ViSound™ Drift earbuds are covered by our manufacturer’s warranty, protecting you against functional defects and quality issues.
We stand behind the product — if something goes wrong that shouldn’t, we’ll make it right.
✅ What’s covered
- Manufacturing defects
- Functional issues not caused by misuse
- Battery, pairing, or charging problems (non-accidental)
- Faulty components (with normal use)
❌ What’s not covered
- Physical or accidental damage (drops, crushed earbuds, etc.)
- Water damage (submersion or exposure beyond splash resistance)
- Scratches or cosmetic wear from daily use
- Lost or stolen items
- Devices returned without a completed warranty request
📄 How to claim warranty support
To request support under warranty, please provide:
- Your full name
- Order confirmation or purchase date
- A clear description of the issue
- Photos or videos if relevant
- Your shipping address
Warranty claims can be submitted through our support contact form or by emailing us directly.
📝 Notes
- Warranty eligibility applies to products purchased from our official website
- Coverage is valid for a limited time — check your purchase confirmation for exact terms
- Misuse or unauthorized repairs void the warranty
Still have a question about warranty eligibility? Our support team is ready to assist.
Jul 31, 2025