The LED lights don’t turn on — is something wrong?

If your ViSound Air™ earbuds or charging case show no lights, it doesn’t necessarily mean there’s a problem.
The LEDs turn off automatically once the earbuds or case are fully charged or in standby mode.
Here’s how to know what’s normal — and what to check.

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Step 1 — Check if the case still has power

1. Plug in the case using the included USB-C cable.
2. Wait a few seconds — the digital display should light up and show a number (0–100%).
3. If the display remains off:
   • Try another USB port or power adapter.
   • Make sure the cable is fully inserted.
   • Let it charge for at least 30 minutes — the battery may simply be empty.

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Step 2 — Check the earbuds

• Place the earbuds in the case and leave the lid open.
• Watch for red lights on the earbuds (charging) or flashing blue/red (pairing mode).
• If you see no lights at all, try the following:
  1. Clean the metal charging contacts on both earbuds and inside the case.
  2. Charge for 30 minutes.
  3. Try resetting by tapping either earbud five times while in the case.

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Step 3 — Normal behavior

Light status	Meaning
⚫ No light (earbuds in case)	Fully charged or standby mode
🔴 Red light	Charging in progress
🔵 / 🔴 flashing	Pairing mode
Display “100%”	Case fully charged

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Pro tips

• LED lights will turn off automatically once fully charged to preserve battery life.
• Avoid charging in bright sunlight — the display may appear dim but still works.
• If the display or lights never turn on even after several charging attempts, contact the Vision Beam Support Team — your product is covered by a 1-year warranty.