Order Modifications & Security

  • How Do I Contact VisionBeam for Assistance?

    GET IN TOUCH Before reaching out, you might find a quick solution in our FAQ section. It's packed with helpful information and may have the answer you need. However, if your questions remain unanswered, we are available through the following channels: CONTACT METHODS By phone: +1 302 947 5315...

  • How Do I Update My Email Address for My Order?

    VERIFY YOUR EMAIL AT CHECKOUT It's crucial to ensure your email address is accurate at checkout to receive order updates and important information. Please double-check your email before finalizing your order. CORRECTIONS WITHIN 24 HOURS If you realize you've entered the wrong email, please con...

  • How Long Does It Take to Process an Order?

    Orders are processed swiftly within 1-2 business days to ensure rapid dispatch. ORDER PROCESSING DETAILS: Processing Time: 1-2 business days Dispatch Time: Orders are typically dispatched shortly after processing. IMPORTANT NOTES: Processing times may vary during peak seasons or holidays. You'...

  • How to Modify or Cancel Your Order

    Immediate changes are possible before shipping. You have 24 hours to cancel your order. CHANGE OR CANCEL DETAILS: Immediate Changes: If you need to make changes to your order (such as updating the shipping address or changing items), please contact us as soon as possible. We can make changes be...

  • Incorrect Delivery Address? Here's What to Do

    CONTACT US IMMEDIATELY: If you notice that you've entered an incorrect delivery address, please contact us as soon as possible. Email us at hello@vision-beam.com with your order number and the correct address details. IF THE ORDER IS ALREADY SHIPPED: We understand mistakes happen. If your order...

  • What Payment Methods Are Accepted?

    ACCEPTED PAYMENT METHODS During the checkout at our website, you can select from the following secure payment methods: American Express Apple Pay Google Pay Amazon Pay Maestro Mastercard Visa Shop Pay Affirm Afterpay Meta Pay Sezzle Payments Union Pay QUESTIONS OR CONCERNS? If you have any que...