Experiencing audio that isn't synchronized with the video on your VisionBeam projector can be frustrating. This guide will help you troubleshoot and resolve this issue efficiently.
Steps to Fix Audio Sync Issues:
- Check Your WiFi Environment:
- Poor or unstable WiFi can cause audio sync issues. Ensure your projector is within a good range of your WiFi router.
- Restart your WiFi router and reconnect your projector to the network.
- Restart the Projector:
- Sometimes, a simple restart can resolve sync issues. Turn off your VisionBeam projector, wait for a few seconds, and then turn it back on.
- Bluetooth Speaker Troubleshooting:
- If you're using a Bluetooth speaker, ensure it is fully charged.
- Turn off the Bluetooth speaker and then turn it back on.
- Reconnect the Bluetooth speaker to the projector.
- Reduce Network Traffic:
- High network traffic can affect streaming quality. Try to reduce the number of devices connected to your WiFi network while using the projector.
- Update Firmware:
- Ensure your VisionBeam projector has the latest firmware. Check for updates in the projector's settings menu.
- Adjust Audio Settings:
- Go to the audio settings on your projector and look for options related to audio delay or sync. Adjust these settings to see if it improves synchronization.
Contact Support:
If you've tried these steps and still experience issues, please contact our customer support at hello@vision-beam.com with a brief description of the problem, including your order number.
Conclusion:
By following these steps, you should be able to resolve most audio sync issues with your VisionBeam projector. For persistent problems, our support team is always ready to assist you.
Oct 10, 2024