How to Resolve Xbox Series X Compatibility with VisionBeam Projector

1. Adjust Xbox Output Settings

  • Navigate to Settings > TV & Display Options > Video Modes.
  • Under Resolution, select 1080P instead of 4K UHD.
  • Make sure the Refresh Rate is set to 60Hz, which the projector supports.
  • Disable any advanced video settings like HDR if necessary, as the projector doesn’t natively support HDR processing.

2. Check HDMI Cable

  • Ensure the customer is using a high-speed HDMI cable, preferably HDMI 2.0 or higher.
  • A lower-quality cable may not transmit the correct signal from the Xbox to the projector, causing issues.

3. Reconfirm Input Source

  • Verify that the customer has selected the correct HDMI input source on the VisionBeam projector.
  • Remind them to follow these steps:
    • Select the HDMI app on the projector.
    • Ensure the Xbox is powered on.
    • Wait a few seconds for the projector to recognize the signal.
    • If the issue persists, unplug and replug the HDMI cable, then restart the Xbox and the projector.

4. Educate the Customer

  • Explain to the customer:
    • The VisionBeam projector has a native 1080P resolution.
    • While it can decode 4K content, it will automatically downscale the content to 1080P for display.
    • This ensures smooth performance and compatibility with devices like the Xbox, but requires the Xbox to output at 1080P.

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