Resolving the Freezing Issue on the Settings Tab

If you encounter a freezing issue on the settings tab after installing an update on your VisionBeam projector, follow these steps to resolve it:

Steps to Fix the Freezing Issue:

1. Power Off and Restart the Projector:

• Turn Off: Use the remote control to power off the projector.
• Select Restart: When prompted, select the "Restart" option to reboot the device.

2. Keep Clicking the Home Button:

• Home Button: Continuously press the "Home" button on the remote as the projector restarts.

3. Wait for the Restart Process:

• Restart Process: During the restart, you should see a loading circle on the screen.
• Completion: Once the circle appears and the restart completes, the issue should be resolved.

Detailed Instructions:

Step 1: Power Off and Restart the Projector

• Use the remote control to navigate to the power options.
• Select "Power Off" from the menu.
• When prompted with options, choose "Restart" to reboot the device.

Step 2: Keep Clicking the Home Button

• As soon as the projector begins to restart, continuously press the "Home" button on the remote.
• This action helps to reset the interface and bypass any freezing issues caused by the update.

Step 3: Wait for the Restart Process

• During the restart, a loading circle will appear on the screen.
• Once the projector completes the restart process, check if the settings tab is accessible without freezing.

Additional Tips:

• Ensure Stable Power Supply: Make sure the projector is connected to a stable power source during the restart process.
• Avoid Interruptions: Do not interrupt the restart process by pressing other buttons or disconnecting the power.
• Check for Further Updates: After resolving the issue, check if there are any further updates available that may address stability issues.

Key Takeaways:

• Restart Process: Restarting the projector while continuously pressing the "Home" button can help resolve freezing issues.
• Loading Circle: Wait for the loading circle to complete during the restart.
• Avoid Interruptions: Ensure the restart process is not interrupted for a successful resolution.

By following these steps, you can resolve the freezing issue on the settings tab and regain full functionality of your VisionBeam projector. If the problem persists, please contact our customer support team for further assistance.