If your ViSound Air™ earbuds sound quieter or distorted, don’t worry — this is usually caused by simple buildup on the speaker mesh, volume settings, or Bluetooth interference.
Follow these quick steps to restore clear, balanced sound:
Step 1 — Check volume and connection
- Make sure your device volume is turned up.
- If you’re using an app (like Spotify or YouTube), also check the in-app volume.
- Disconnect and reconnect your earbuds via Bluetooth to refresh the signal.
💡 Tip: A weak Bluetooth connection can cause sound cuts or imbalance — keep your phone or laptop within 10 meters (33 ft) of the earbuds.
Step 2 — Clean the earbuds
Dust, earwax, or sweat residue can block the sound output.
- Use a soft, dry cloth or cotton swab to gently clean the metal mesh.
- Avoid using liquids or sharp objects.
- Check the charging contacts too — dirty pins can affect power and sound stability.
Step 3 — Reset and re-pair
If the sound still seems muffled or unbalanced:
- Place both earbuds in the charging case.
- Tap either earbud 5 times quickly to perform a factory reset.
- Forget “SK26” from your Bluetooth list.
- Re-pair the earbuds — this often clears sound imbalance between left and right sides.
Step 4 — Try another device
If you still notice low volume, test the earbuds on a different phone or laptop.
This helps determine if the issue is with the earbuds or the device settings.
Pro tips
- Keep your earbuds dry and clean — moisture can muffle sound.
- Avoid listening at maximum volume for long periods to preserve audio quality.
- Reset once a month to keep Bluetooth performance optimal.
Quick recap
| Issue | Solution |
|---|---|
| Low or muffled sound | Clean mesh + check volume |
| One side lower than the other | Reset + re-pair |
| Sound cuts or delay | Stay within 10 m of device |
| Crackling noise | Reconnect or test another device |
Oct 16, 2025