ViSound™ Air

  • Are the earbuds already charged when I receive them?

    Yes — your ViSound Air™ earbuds come partially charged and ready for first use. However, we always recommend giving them a full charge before your first listening session to ensure the best battery performance. When you receive your ViSound Air™ The earbuds usually arrive with 40–60% battery,...

  • Can I connect ViSound Air™ to both my phone and laptop?

    Your ViSound Air™ earbuds can connect to any Bluetooth-enabled device — including phones, tablets, laptops, and even some TVs. However, they connect to one device at a time for the most stable performance. How to switch between devices If you want to move from your phone to your laptop (or vi...

  • Can I use ViSound Air™ for phone calls or Zoom meetings?

    Absolutely — your ViSound Air™ earbuds are built for clear, hands-free communication whether you’re on a quick call, a Zoom meeting, or gaming with friends. Dual-Mic ENC for crystal-clear voice Each earbud includes a dual microphone system with Environmental Noise Cancellation (ENC). This filte...

  • Can I wear them during workouts or while sleeping?

    Yes — your ViSound Air™ earbuds are designed for light activity and all-day comfort, even for rest or sleep. Their ultra-light 3 g design and smooth, stemless shape make them barely noticeable once worn. During workouts The ViSound Air™ is sweat- and splash-resistant, perfect for: Gym sessio...

  • Do they have noise cancellation?

    Yes — your ViSound Air™ earbuds include Environmental Noise Cancellation (ENC) technology, designed to keep your voice clear during calls and meetings. What ENC actually does ENC uses the dual microphones on each earbud to detect and reduce background noise when you’re speaking — so your voice ...

  • Game Mode won’t turn off — what should I do?

    If your ViSound Air™ stays in Game Mode and doesn’t switch back to normal audio, don’t worry — this usually happens when the earbuds weren’t properly synced during the mode change. Here’s how to fix it in a few seconds: Step 1 — Try toggling the mode again Make sure your earbuds are connected...

  • How do I activate Game Mode or Voice Assistant?

    Your ViSound Air™ earbuds include two smart features designed to adapt to your lifestyle — whether you’re gaming, watching videos, or using voice commands hands-free. Game Mode — for ultra-low latency Purpose: Keeps audio perfectly synced with your screen while gaming or watching videos. When a...

  • How do I activate Siri or Google Assistant?

    Your ViSound Air™ earbuds make it easy to control your music, calls, and messages — completely hands-free — using your phone’s built-in voice assistant. To activate Siri or Google Assistant Make sure your earbuds are connected to your phone via Bluetooth. Quadruple-tap either earbud (4 quick ta...

  • How do I charge the earbuds and the case correctly?

    Charging your ViSound Air™ is quick and effortless — just make sure everything sits properly in place. To charge the earbuds Place both earbuds inside the charging case. The red LED lights on each earbud will turn on. Leave the lid open for a few seconds to confirm the charging indicator appear...

  • How do I pair my ViSound Air™ with my phone or laptop?

    Pairing your ViSound Air™ takes just a few seconds — no app required. Step-by-step pairing guide Open the charging case. Both earbuds will power on automatically. Wait for the indicator lights to flash alternately — this means they’re in pairing mode. On your phone or laptop, go to your Bluetoo...

  • How do I switch between Music Mode and Game Mode?

    Your ViSound Air™ earbuds include two smart audio modes — Music Mode and Game Mode — so you can enjoy the perfect experience whether you’re relaxing or competing. Music Mode (default) When you first connect your earbuds, they start in Music Mode by default. This mode provides: Balanced, high...

  • How do I use the touch controls (play, pause, skip, volume)?

    Your ViSound Air™ earbuds feature intuitive touch controls — no buttons, no pressure. Everything is done with a simple tap on either earbud. Music & Calls | Action | Gesture | | ------ | ------- | | ▶️ Play / Pause | Double-tap either earbud | | ⏭️ Next Track | Triple-tap the right earbud...

  • How long does the battery last?

    Your ViSound Air™ earbuds are built for all-day comfort and lasting performance, despite their ultra-light design. Battery performance overview | Component | Battery life | Charging time | | --------- | ------------ | ------------- | | 🎧 Earbuds | 5–6 hours per charge (at 60% volume) | ≈ 30 min...

  • How should I clean the earbuds and charging case?

    Regular cleaning keeps your ViSound Air™ performing like new — ensuring clear sound, stable charging, and a long product life. Here’s how to care for them safely: To clean the earbuds Turn them off and remove any silicone covers (if you use them). Use a soft, dry cloth or cotton swab to gentl...

  • My ViSound Air™ won’t pair — what should I do?

    If your ViSound Air™ isn’t pairing or connecting properly, don’t worry — it usually takes less than a minute to fix. Step 1 — Reset the earbuds A quick reset clears old connections and refreshes the Bluetooth link. Place both earbuds in the charging case and leave the lid open. Tap either earb...

  • Only one earbud is working — how can I fix this?

    If you hear sound from only one side of your ViSound Air™, don’t worry — this is usually just a pairing desynchronization between the earbuds. It’s easy to fix in under a minute. Step 1 — Reset both earbuds Place both earbuds in the charging case and leave the lid open. Tap either earbud 5 time...

  • The Bluetooth connection keeps dropping

    If your ViSound Air™ disconnects or cuts out during use, it’s usually due to distance, interference, or residual pairing data. Here’s how to get a stable, uninterrupted connection again 👇 Step 1 — Stay within optimal range Your ViSound Air™ uses Bluetooth 5.4 with up to 10 meters (33 ft) of r...

  • The earbuds are not charging — what should I check?

    If your ViSound Air™ earbuds don’t seem to charge inside the case, it’s almost always a quick contact or power issue. Follow these simple checks to get them charging again. Step 1 — Make sure everything is properly seated Place both earbuds in the charging case. Confirm that each earbud’s red L...

  • The LED lights don’t turn on — is something wrong?

    If your ViSound Air™ earbuds or charging case show no lights, it doesn’t necessarily mean there’s a problem. The LEDs turn off automatically once the earbuds or case are fully charged or in standby mode. Here’s how to know what’s normal — and what to check. Step 1 — Check if the case still has...

  • The sound is low or distorted — how can I fix it?

    If your ViSound Air™ earbuds sound quieter or distorted, don’t worry — this is usually caused by simple buildup on the speaker mesh, volume settings, or Bluetooth interference. Follow these quick steps to restore clear, balanced sound: Step 1 — Check volume and connection Make sure your device...

  • What do the indicator lights mean on my ViSound Air™?

    Your ViSound Air™ earbuds and charging case use simple LED indicators to show what’s happening — from pairing to charging. Here’s how to read them: Earbuds | Light Indicator | Meaning | | --------------- | ------- | | 🔵 Flashing alternately (blue/red) | The earbuds are in pairing mode and rea...

  • What should I do if my earbuds got wet?

    Your ViSound Air™ earbuds are sweat- and splash-resistant, but not waterproof. If they’ve been exposed to water — whether from rain, sweat, or accidental drops — don’t worry. Here’s exactly what to do to keep them safe: Step 1 — Act quickly Remove the earbuds from the case immediately. Gently...