If you hear sound from only one side of your ViSound Air™, don’t worry — this is usually just a pairing desynchronization between the earbuds. It’s easy to fix in under a minute.
Step 1 — Reset both earbuds
- Place both earbuds in the charging case and leave the lid open.
- Tap either earbud 5 times quickly to perform a factory reset.
- The lights will flash rapidly — this means the reset is complete.
- On your phone or laptop, go to Bluetooth settings and forget “SK26.”
- Close the case, wait 10 seconds, then reopen it — the earbuds will automatically re-sync and enter pairing mode together.
Step 2 — Reconnect
- On your device, search for “SK26” under Bluetooth devices.
- Tap to connect.
- Wait until both earbuds play the connection sound — you should now hear audio in both ears.
Step 3 — Check for contact or battery issues
If one side is still silent:
- Make sure both earbuds are fully charged (red light on each earbud when charging).
- Clean the charging contacts with a soft dry cloth to remove dust or residue.
- Ensure both earbuds are seated correctly in the case.
Pro tips
- Always place both earbuds in the case together to keep them synced.
- Avoid pairing one earbud separately — they’re designed to auto-sync when used as a pair.
- You can still use a single earbud intentionally if you want to stay aware of your surroundings.
Quick recap
| Issue | Quick Fix |
|---|---|
| One side not playing | Reset earbuds (5 taps) |
| Only one connects | Forget “SK26” → Re-pair |
| One not charging | Clean pins, ensure contact |
| Still not working | Charge 30 min → reset again |
Oct 16, 2025