If your ViSound Air™ isn’t pairing or connecting properly, don’t worry — it usually takes less than a minute to fix.
Step 1 — Reset the earbuds
A quick reset clears old connections and refreshes the Bluetooth link.
- Place both earbuds in the charging case and leave the lid open.
- Tap either earbud 5 times quickly.
- The LEDs will flash rapidly, confirming the reset.
- On your phone or laptop, forget “SK26” from your Bluetooth list.
- Close the case, wait 10 seconds, then reopen it — the earbuds will automatically re-enter pairing mode.
Step 2 — Reconnect to your device
- Open your device’s Bluetooth settings.
- Search for “SK26.”
- Tap to connect — the lights on your earbuds will stop flashing once paired.
Step 3 — Check the basics
If pairing still doesn’t work:
- Make sure Bluetooth is turned on and your device isn’t already connected to another headset.
- Keep the earbuds within 10 meters (33 ft) of your device.
- Charge both earbuds and the case for at least 30 minutes, then try again.
- If using a laptop, make sure Bluetooth drivers are updated.
Pro tips
- Each time you open the charging case, the earbuds will auto-connect to the last paired device.
- If you want to connect to a new device, simply reset and pair again — no need for an app.
- Avoid pairing the earbuds with multiple devices at once — it can cause confusion during connection.
Quick recap
| Issue | Quick Fix |
|---|---|
| Not showing up in Bluetooth list | Reset earbuds (5 taps) |
| Connects then disconnects | Forget device → Re-pair |
| Only one earbud connects | Reset both + re-pair |
| No light / no response | Charge case & earbuds 30 min |
Oct 16, 2025